MAK Middle East boosts CAT marine engine support logistics
MaK Middle East, a Caterpillar company, has opened its new workshop in Dubai Maritime City to provide product support services in the Middle East region for Caterpillar’s MaK, CM and EMD branded medium speed engines.
The new workshop will cater to customer needs for high quality factory after-sales support in the region. The official opening of the facility was attended by owners and operators of MaK, CM and EMD engines as well as top management from Dubai Maritime City who toured the new workshop and were given an insight into its main capabilities.
Alan Naisby, managing director of MaK Middle East and MaK Asia said: “We are proud to establish this new office and workshop in Dubai Maritime City to expand the business model we have successfully deployed over the last 8 years with MaK Asia based in Shanghai and Singapore.”
“The new state-of-the-art workshop in Dubai is equipped with top-quality, dedicated machines to provide high quality component overhauls. It also serves as the base for the factory trained service engineering team offering a wide range of services including troubleshooting, turnkey repairs, supervision and scheduled overhauls,” he added.
Service exchange components are stocked in the facility and new parts are stocked in the Jebel Ali free trade zone. Initially, the Maritime City facility will employ 16 marine trained professionals and field service engineers with back-up coming from Singapore and the UK.
“The Middle East maritime market is very competitive and that’s why we are keen on bringing our factory’s know-how to the region to better serve our clients, build customer satisfaction and ensure new MaK, CM and EMD engine sales,” Naisby added. “Our goal is to be the one-stop parts and service provider.”
MaK Middle East is the only factory authorized distribution operation for MaK, CM and EMD brands in the ten Middle Eastern countries of the UAE, Saudi Arabia, Yemen, Oman, Bahrain, Qatar, Kuwait, Syria, Jordan and Lebanon.