Etihad Cargo migrates to IBS iCargo solution ‘Sprint’
Etihad Cargo has fully migrated to SPRINT, an IBS iCargo fully integrated technology platform that combines booking and reservations, AWB stock control and revenue accounting and integration management into a single integrated platform.
Etihad Cargo joins a growing number of global carriers migrating their traditionally telephone and paper-based services online, through its new-look and revamped website, as well as digitising processes across all critical business functions.
"We are extremely pleased that the 12-month implementation process has been concluded successfully, and even more excited at the prospects that this milestone brings,” said Abdulla Mohamed Shadid, Etihad Airways managing director, Cargo and Logistics Services.
“It represents a giant leap forward for our customer value proposition and allows us to embrace a whole new realm of digital services to further differentiate ourselves,” he added. “Customers will feel the impact instantly, and it comes at a well-timed period when we have started deploying capacity in key markets for the fourth quarter."
SPRINT, based on IBS’s iCargo technology platform, combines booking and reservations, integration management including interface control, service delivery management (including messaging and eAWB support), loyalty management, AWB stock control and revenue accounting, all into a single integrated platform.
It enables Etihad Cargo to enhance its capacity- and pricing management processes whilst offering real-time shipment monitoring and quality control, helping drive maximum efficiency.
V K Mathews, Executive Chairman, IBS Group, said: “Etihad Cargo has commissioned the most up-to-date technology solution in the domain, iCargo, and the seamless system cutover within time and budget reiterates IBS’ capability and domain expertise to deliver outstanding value to the business requirements of some of the iconic names in the airline industry.”