Etihad Cargo launches mobile app as digital evolution continues

Etihad Cargo’s new app allows real-time tracking and notifications and will soon offer instant mobile e-bookings
Etihad cargo, Technology, Etihad icargo

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Etihad Cargo has launched its first mobile application, offering customers access to real-time tracking and from next year, instant mobile e-bookings.

Following on from the launch of Etihad Cargo’s iCargo platform and etihadcargo.com, the mobile app has a range of features designed to enhance customer experience.

In addition to real-time tracking, the app also features opt-in push notifications, providing customers with instant alerts to any-time-anywhere updates on shipment milestones, including ‘received; ‘departed’; ‘arrived’; ‘notification for delivery’; and ‘delivered’.

Rory Fidler, head of technology and innovation at Etihad Cargo, said: “This customer-friendly mobile app is yet another major development in our journey to become a leading innovative and digitised air cargo carrier.

“The app provides our customers with access to information at their fingertips whether at the office or on the go, when and where they need it most.

“We are committed to disrupting the air cargo market through innovative new digitalisation processes that differentiate Etihad Cargo as a provider that elevates the overall customer service value proposition.”

The Etihad Cargo app also features flights status, routes search, links to a portfolio of specialised product services, latest news, and Etihad Cargo contact information including global office locations and key personnel.

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