Dnata improves ground handling and air cargo operational efficiency

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance.
Dnata, Resource management, Dubai International, Dwc, Al maktoum international

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Dnata has launched a new resource management system in Dubai that will help the company optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport (DXB) and Dubai World Central (DWC).

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance.

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The new platform will also allow dnata to apply further innovative technologies in its operations, including artificial intelligence-driven solutions and autonomous vehicles, in the next years.

The new system will be gradually implemented across dnata’s ground handling and cargo operations from June, 2019. 

The technology will be provided by INFORM, the leading supplier of resource management systems to ground operations in the world. 

“Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai,” said Steve Allen, divisional senior vice president, UAE Airport Operations, dnata. “Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.”

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“The new system will improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers,” he added.

Thomas Schmidt, Director, Airport Systems, INFORM, said: “For over 20 years, we have worked closely with dnata and supported the successful growth of its ground operations at Dubai International Airport. We are proud of this long-term relationship. With this project we will provide dnata with the latest technology and an expert, Dubai-based team.”

dnata provides air services to more than 120 airlines operating from the UAE. Every day, it assists over 240,000 passengers, moves 2,000 tons of cargo and prepares more than 10,000 inflight meals in the country.