FarEye launches its delivery experience suite ‘Delight’
FarEye has launched its delivery experience suite ‘Delight’ that helps businesses increase their Delivery Happiness Score – the ultimate measure of customer success.
It enables businesses to provide a seamless and personalised experience to customers.
FarEye’s B2C logistics technology is widely used by global brands for their logistics needs, such as Walmart, DHL, and Amway.
In the Middle East market, they’re working closely with noon.com, the newcomer to the regional e-commerce market.
In the face of volatile, accelerated change and rising customer demands, supply chain and logistics companies are under extreme pressure to maintain or improve current levels of performance.
Some 66% of shoppers buy goods from one retailer in preference to another because of more appealing delivery services offered, according to FarEye’s research.
“Delivery happiness score is a metric to measure the overall effectiveness of your deliveries. While more and more companies understand that providing a great customer experience is necessary for business growth, many have a long way to go, bringing all the parts together to make it a reality,” says Kushal Nahata, CEO & Co-founder, FarEye. “The bottom line is that companies struggle to get a cohesive, holistic, outside-in view of their customers’ experience and that is where FarEye Delight bridges the gap.”
FarEye Delight provides superior delivery experience to the customers and increases the first attempt success rate for businesses. It is already in use by enterprises like Blue Dart, Amway, Future Group, Zalora, Noon and many others.