Swisslog: Message of Hope

Alain Kaddoum, general manager, Swisslog Middle East shares how Swisslog is working to provide needed medical supplies, maintain the food supply and meet the demand for other important sectors
Swisslog Middle East, Logistics, Automation

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At the onset, I hope you and your families are safe any healthy staying at home during this global pandemic. On behalf of the entire team at Swisslog, I wish all of you are keeping well.

Since the outbreak of COVID-19, organisations around the world are facing major disruptions to their supply chains. The halted supply chains and blurred production timelines because of the pandemic has presented several challenges for companies across the globe.

As a committed partner and global player in logistics automation, Swisslog has been working round the clock to support our customers as they push the limits of their supply chains to provide needed medical supplies, maintain the food supply and meet the demand for other important sectors.

Downtime in any business can have a crucial impact on a brand especially during these times and in segments such as e-commerce which can create a lasting damage. The local customer service team is available round-the-clock to provide the highest level of support to our customers during the COVID-19 crisis. During this constantly changing situation around the world, I want to assure you that the front-line team is focused on supporting our customers and are being backed by our global technical support team, the manufacturing team to meet the demand for new automation systems and also ensuring spare parts are available when needed.

We are all in this together to fight against COVID-19, for some that means staying home and for some of us it means keeping our customers’ supplies chains going. The world is now depending on supply chains and Swisslog’s aim will be to continue our efforts to help businesses with efficient logistics automation.

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