Business as usual at ACT after strike
In the aftermath of the customs strike, Aqaba Container Terminal (ACT) experienced an increase in operational volumes.
The company therefore executed its plan to return terminal activities to normal and consequently to reduce the impact of the increased operational challenges it faced.
With the support of the chief commissioner of Aqaba Special Economic Zone and ACT chairman of the board of directors, Dr Kamel Mahadin, the company worked with all stakeholders and customers with aims to both increase operational capacity and reduce upheld container traffic in the terminal all within a short time period. Within these plans, special attention was paid to operational safety within the terminal, given that it was operating at such high capacity.
To facilitate the recovery process, ACT was supported by APM Terminals in Salalah Oman, who assisted by contributing 83 equipment operators to ACT’s exciting operational inventory. Frequent feedback meetings were held between the ACT management team and its local board members. These meetings served to facilitate external communication progress and to provide status updates.
As a temporary arrangement, ACT even secured additional storage areas at ALV which were used for the parking of empty containers outside terminal borders.
The customs department and all other regulatory authorities, from their end, strove to reduce the time spent on the physical inspection of export and import containers, in an attempt to ensure smooth operations in light of the strike.
By adopting such measures amongst others, ACT was working at a gate operational flow rate in excess of 1,000 containers per day.
ACT’s success is attributed to the transparency and frequent communication it maintained with all parties involved, alongside its commitment to continuing the berth and yard expansion project.
Today the situation at the terminal is gradually returning to normal and customers are once again able to adhere to berthing arrangements, which is an outcome attributed to the collaboration and demonstrated commitment to success seen from all sides.