Top 10: Skytrax World Airport Awards 2012 Winners
Top 10: World's Best Airports 2012 According To Skytrax
The winners of Skytrax’s World Airport Awards 2012 were announced at the recent Passenger Terminal Expo in Vienna, with the global ranking dominated by Asia’s leading aviation hubs. According to Skytrax, the awards are based on 12.08 million survey questionnaires completed by over 100 different nationalities of airline customers during a nine-month period in 2011/2012, covering more than 388 airports worldwide. Various factors were taken into consideration, including ease of access (getting to and from the airport), terminal design and comfort, seating facilities, cleanliness, staff attitude, and customer perception of airport security and safety standards.
LogisticsMiddleEast.com takes a look at the 10 airports voted the best in the world.
10. Central Japan International Airport
This year’s top 10 global ranking was completed by Central Japan International Airport in Nagoya, which also won the Best Regional Airport Asia award. "Nagoya delivers a pleasant passenger experience through a combination of terminal design, passenger facilities and staff service. Customers were particularly praiseworthy of the organised and efficient terminal environment and the ease of accessing the airport whether by road, rail or sea,” stated Skytrax.
9. Vancouver International Airport
Entering the top 10 for the first time, Vancouver International Airport achieved 9th place in the global standings, and in the process picked up the award for Best Airport North America. "This is a fantastic achievement for Vancouver Airport and the award for Best Airport North America is a reflection of some excellent standards of terminal decor and ambience, as well as commendable staff service,” stated Skytrax.
8. Kuala Lumpur International Airport
Kuala Lumpur International Airport (KLIA) rose in the global survey, achieving 8th place this year. KLIA crowned this excellent performance by taking the prize for Best Airport Staff Service Asia. "In what is the most competitive region for customer service, KLIA staff can be proud of their achievement in winning the Best Airport Staff Service Asia. With so many excellent airports located within a few hours flight time KLIA has clearly demonstrated that it is a true customer favourite," said Skytrax.
7. Zurich Airport
Zurich Airport maintained 7th place in the global rankings, being one of only three airports in Europe making it into the top 10. Overall process efficiency and organisation are some of the key factors behind the consistent performance from Zurich at this year’s awards.
6. Munich Airport
Munich Airport was voted into 6th place in this year’s awards, and also won the title Best Airport Central Europe. There was further success as Munich also picked up the prestigious award for Best Airport Staff Europe. "Munich Airport management and staff should be proud of their achievement winning Best Airport Staff Europe, as well as the Best Airport Central Europe. We must not forget that Munich is the 6th busiest airport in Europe and maintaining this high standard of customer satisfaction across its frontline staff must be applauded," said Skytrax.
5. Beijing Capital International Airport
Beijing Capital International Airport (BCIA) maintained a steady performance in this year’s awards, achieving fifth place in the global rankings. This consistency ensured that BCIA took the prize for Best Airport China and completed a hat-trick in the category, having also won the award in 2010 and 2011. There was additional success for BCIA who also won Best Airport Baggage Delivery. "BCIA passenger numbers have continued to rise over the last year, but this has not impacted the overall level of customer satisfaction. In areas such as baggage delivery and security processing BCIA performs to an excellent standard and planned infrastructure improvements over the next 12-months should further enhance customer satisfaction" said Edward Plaisted, chairman of Skytrax.
4. Amsterdam Schiphol Airport
Amsterdam Schiphol Airport returned to the top five this year taking fourth place in the overall rankings and winning the award for Best Airport Europe. "We offer our sincere congratulations to Amsterdam Schiphol and its management on another year of success. Consistent performance in both the leisure and transit airport categories indicates that Schiphol is considered the premier airport in Europe for transfer passengers. The open airside environment for passengers in transit was a repeated reason given by respondents voting in the survey" said Skytrax.
3. Hong Kong International Airport
Hong Kong International Airport (HKIA), the 8-time overall winner of the award secured third place this year. There was consolation for HKIA in picking up the very competitive awards for Best Airport Dining and Best Airport Terminal Cleanliness. “HKIA has ranked amongst the top-3 airports globally for the last 10-years and recognition for its dining and cleanliness standards clearly indicate that it continues to work hard to maintain the highest levels of customer satisfaction. Passengers were particularly impressed with the variety of Asian and International dining options both landside and airside in the terminals" said Edward Plaisted from Skytrax.
2. Singapore Changi Airport
Singapore Changi Airport finished in second place in the main Airport of the Year survey, and achieved success in winning both Best Transit Airport and Best Leisure Airport awards. "Changi continues to be popular with transit passengers with around 70 percent of survey votes coming from passengers transferring through the airport. The well thought out and quite unique leisure facilities including a swimming pool, open gardens and cinema continue to a be a driving force behind Changi's success as one of the world's leading transfer airports" said Edward Plaisted from Skytrax.
1. Incheon International Airport
Incheon International Airport has been named as the World's Best Airport at the SKYTRAX World Airport Awards 2012. This is the second time that Incheon International Airport has won the World's Best Airport award, the last time in 2009. "Looking across the entire survey, Incheon International Airport achieved top five finishes in eight out of ten eligible categories, which is a remarkable vote of confidence by airline travellers in standards being delivered at Incheon International Airport," said Edward Plaisted, chairman of Skytrax.