Dubai Trade call centre goes 24/7

Trade facilitator introduces initiative to support 49000 companies.
Jamal Majid Bin Thaniah, chairman, Dubai Trade
Jamal Majid Bin Thaniah, chairman, Dubai Trade

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In a move aimed at boosting Dubai’s supply chain operations, Dubai Trade has announced that it has extended its Contact Centre operations to provide round-the-clock support to its customers.

The Contact Centre is now in alignment with the 24x7 operational mode of DP World’s Jebel Ali Port and Dubai Customs, ensuring uninterrupted seamless cargo movement.

Jamal Majid Bin Thaniah, group CEO, Ports and Free Zones World, and chairman, Dubai Trade, said: “Trade is the lifeline of Dubai’s economy and it is only appropriate that Dubai Trade has enhanced the level of its service with the 24-hour Contact Centre for customers. This decision is in line with the increasing adoption rate of e-commerce by trading companies and their demand for non-stop support.”

The service, which introduces several features including; live chat and voicemail, expanded capacity and enhanced context for received calls, and live screen sharing, is expected to enable agents to assist customers better, assisting in the smoother flow of inquiries received through its Interactive Voice Response (IVR) system.

 

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