World Airport Awards 2011: Top 10 Airport Winners
The winners of the Skytrax World Airport Awards 2011 have been announced.
For the 2011 awards, 11.38 million survey questionnaires were completed by over 100 nationalities of airport customer, covering more than 240 airports worldwide.
The survey evaluates traveller experiences across 39 different airport service and product factors, from check-in, arrivals and transfer through to departure at the gate. Since they are based on independent customer surveys, the results are followed closely by the world’s airports and airlines.
Awards were handed out in an unprecedented number of categories this year, but it is the one covered here, Best Airports, that really matters most.
1. Hong Kong International Airport
Last year: 3
About: This is the eighth time that HKIA has been named best airport in the Skytrax poll. According to Skytrax, “The ratings for HKIA show some considerable improvements during the last year, particularly in security and immigration processing that served to enhance customer satisfaction levels. Fast and easy access to downtown Hong Kong combined with the bright and airy terminal ambiance and superb shopping facilities to place HKIA in top position. As the winner of Best Airport Dining Award, the food and beverage outlets clearly played their part in this years success for HKIA.”
2. Singapore Changi Airport
Last year: 1
About: Last year’s winner, Singapore Changi, was a hair’s width behind in 2011. According to Skytrax, “During the survey period, Changi Airport has been undergoing some major terminal refurbishment. This may have impacted slightly on customer satisfaction, because in many areas such as security and immigration, terminal cleanliness and comfort we saw an improvement in customer satisfaction.” In the wider survey categories, the airport won the title of Best International Transit Airport and Best Airport for Leisure Amenities.
3. Incheon International Airport
Last year: 2
About: The winner from 2009 was again in very close contention for the top spot. According to Skytrax, “Incheon is rapidly becoming a true customer favourite, delivering many new benchmarks in terms of airport comfort and user friendliness.” In the wider survey categories, Incheon won the Staff Service Excellence Award amongst Asian Airports and ranked Best in the World for Terminal Cleanliness standards.
4. Munich Airport
Last year: 4
About: Europe’s highest ranked airport was Munich. According to Skytrax, “Convenience, terminal comfort and Bavarian hospitality all seem to impress users of this Airport and clearly, the overall consistency and reliability that users experience at this airport are a key factor to their success.”
5. Beijing Capital International Airport
Last year: 8
About: Beijing Capital International Airport has moved up to fifth position from eighth last year. According to Skytrax, passengers were impressed by the airport’s customer service, with the highest ratings being achieved by Terminal 3. In the wider survey categories, BCIA picked up the award for Best Airport Washrooms.
6. Amsterdam Schiphol Airport
Last year: 7
About: Amsterdam Schiphol Airport moved up one place from last year. According to Skytrax, “Amsterdam continues to be a popular choice with travellers.”
7. Zurich Airport
Last year: 6
About: Zurich’s high ranking appears to have much to do with its speedy baggage delivery. It won the Best Baggage Delivery award for the second year running. According to Skytrax, “The speed of baggage delivery continues to be a very emotive area of service for air travellers. For Zurich to win this award for two consecutive years clearly demonstrates that a very high level of consistency is being achieved in Zurich.”
8. Auckland International Airport
Last year: 9
About: Ninth overall, Auckland International Airport was also a repeat winner in the Best Airport Australia/Pacific category. According to Skytrax, “Receiving praise from customers for delivering a typically friendly standard of Kiwi service, airport users also showed improved satisfaction levels for security and immigration procedures.”
9. Kuala Lumpur International Airport
Last year: 5
About: Kuala Lumpur International Airport (KLIA) fell down the rankings, but still kept its place in the top ten. Its position was boosted by its win in the Best Immigration Service category.
10. Copenhagen Airport
Last year: 15
About: Copenhagen Airport jumped five places from last year to land in the top ten for the first time. According to Skytrax, it scored highly in categories such as staff service, terminal comfort and ambience.