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Flydubai changes fare and baggage rules

Passengers may need a tape measure and scales before they travel.
Prepare your tape measures and scales, flydubai has new baggage allowance rules.
Prepare your tape measures and scales, flydubai has new baggage allowance rules.

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Flydubai, Dubai’s first low cost airline, has created new ticket types and baggage check-in rules.

The changes potentially allow customers to avail of cheaper fares, though you may need to weigh and measure your bags to make sure you don’t infringe the airline's baggage rules.

The changes to fares include three distinct categories: A “No Change” fare that cannot be altered and allows one piece of hand luggage below 7kg and no larger than 56cm x 45cm x 25cm in addition to a small laptop bag or handbag.

A “Pay to Change” fare allows passengers to change or cancel a flight up to 24 hours before departure at a cost of AED 100 per person, per flight, plus the difference in fare. If the new fare is lower, a voucher will be given, rather than a refund, and an AED 150 cancellation fee will be deducted.

Flights cannot be cancelled less than 24 hours before departure, and no name changes are permitted. The fare includes one piece of hand luggage weighing up to 7kg and not larger than 56cm x 45cm x 25cm plus a small laptop bag or handbag.

The “Free to Change” fare includes a 20kg checked baggage allowance, in addition to one piece of hand luggage weighing no more than 7kg and no larger than 56cm x 45cm x 25cm and a small laptop bag or handbag.

The flight can be changed up to 24 hours before departure, with only the difference in price to pay. If the fare is lower, a flydubai voucher will be issued for the difference. If the booking is changed less than 24 hours before departure, a charge of AED 365 will be imposed per flight, plus the difference in price.

Flydubai CEO, Ghaith Al Ghaith said: “The changes at flydubai mean our passengers now have even more choice to ensure they only pay for the things they need.

“Being able to do this is something we feel makes flying a little less stressful, a little less complicated and a little less expensive, which has always been one of our core philosophies and one to which we remain committed.

“Passengers have suggested they would welcome greater flexibility and as a customer service provider we feel it is important to listen to them. We hope these changes offer the choice they are looking for,” he added.

Passengers can also pre-purchase a checked baggage weight allowance of 20kg, 30kg or 40kg. Each weight allows people to bring up to three pieces, but no bag should exceed 75cm x 55cm x 35cm, nor weigh more than 32kg.

Checked baggage can also be purchased at the airport at a per kilo rate.

Per kilo rates also apply if a passenger exceeds their pre-purchased allowance, or if they exceed three pieces of luggage (even if the total weight is less than the pre-purchased weight allowance).

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