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Emirates 'long way' from resuming normal service

UPDATE: Dubai carrier sends 37 flights to Europe on Wednesday.
NEWS, Aviation

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Emirates Airline admitted on Wednesday that it "had a long way to go" before services returned to normal.

The Dubai carrier recommenced flights to UK on Wednesday after a six-day shutdown caused by the impact of the Icelandic ash cloud.

In total, 37 Emirates flights departed from Dubai to Europe on Wednesday, including 12 to the UK and seven to Germany. The two cancelled flights were the early morning departures to London Heathrow and London Gatwick.

Following the opening of the majority of Europe’s airspace, Emirates said it was "making headway" in moving on passengers who have been stranded as a result of volcanic eruption.

In terms of passengers travelling to Europe via Dubai, Emirates is now accepting those with confirmed bookings for travel to the UK and Germany, the airline said.

Richard Vaughan, Emirates' divisional senior vice president, Commercial Operations Worldwide, said: "We are hoping to make some good progress today in helping the many passengers who have been held up by the ongoing disruption.

"The gradual re-opening of UK airspace is a relief and critical to smoothing our Europe operations. Having said that, we have a long way to go before normality returns and it's important that passengers bear with us. We are very grateful for the patience and understanding our customers have displayed so far."
 

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