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Gulf Air offers free ticket to stranded passengers

Passengers affected by ash cloud will get ticket for future use.
Gulf air, NEWS, Aviation

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Bahrain's Gulf Air said on Monday that passengers stranded as a result of the Icelandic ash cloud would receive a free ticket for use in the future.

The gesture of goodwill will be a ticket of equal value to the original ticket held by the passenger, CEO Samer Majali said.

Bahrain's national carrier said around 32 flights have been cancelled since April 15 when many UK and European airports were forced to close.

Majali added: "This is a very unusual situation, which is beyond our control and we fully understand how frustrating it is for our passengers.

"We are proactively doing everything that is possible to ensure our affected passengers are comfortable and keep them updated on the latest information via as many communication channels as possible."

He said the airline had set up an emergency task force team which is meeting passengers stranded in Bahrain at their hotels and explaining the options as they wait for European airspace to reopen.

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