Asia Pacific Aviation

Centre for Asia Pacific Aviation predicts competition in India?s aviation sector will intensify in the areas of punctuality and customer services

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Centre for Asia Pacific Aviation predicts competition in India’s aviation sector will intensify in the areas of punctuality and customer services. “Airlines are waging an intense tussle on fares to grab market share, which are now at historic lows, but the competitive battle will be won or lost in customer retention, a key focus of our LCC Symposium this month in Mumbai,” said Kapil Kaul, the Centre’s CEO of Indian Subcontinent and Middle East.

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