Avoid ‘fly by night’ Dubai-Manila cargo express companies warns official

While the first months of the year are usually slow business for cargo express companies, a Philippine government official based in Dubai has warned Filipinos to avoid ‘fly by night’ companies when they send balikbayan boxes again.
Makati Express Cargo has pick up and drop off kiosks in 'Smart Shelter' bus stations in Dubai.
Makati Express Cargo has pick up and drop off kiosks in 'Smart Shelter' bus stations in Dubai.

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While the first months of the year are usually slow business for cargo express companies, a Philippine government official based in Dubai has warned Filipinos to  avoid ‘fly by night’ companies when they send balikbayan boxes again.

According to commercial attaché Eric Elnar, all freight forwarders operating in the Philippines should be accredited with the Fair Trade Enforcement Bureau (FTEB) of the Department of Trade and Industry.

“Accreditation with DTI is important as this gives recognition or credibility to the legal existence of the freight company, authorizing the entity to engage in freight forwarding business. To promote and protect the interest of the shipping public, FTEB helps to professionalise the freight forwarding industry by granting accreditation based on certain criteria to weed out those companies that are not yet ready and qualified to engage in the business,” he explained.

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Elnar added that the FTEB regularly issues the latest list of accredited seafreight forwarders and their foreign agents, which is available at the DTI’s website: https://www.dti.gov.ph/consumers/accredited-seafreight-forwarders.

When asked whether their company is registered with DTI, Makati Express Cargo, marketing executive Mark Jayvees Mendoza said: “Since the company started in the UAE in 1996, the releasing and delivery of our shipment in Philippines are being handled by Kingspoint Express & Logistic in Quezon City which is a duly accredited freight forwarder in DTI, which is also owned by Makati Express.”

“To accommodate the high volume of Balikbayan Box shipment coming from GCC branches and New Jersey, we then established in 2012 a Makati Express Cargo office in Paranaque and took a huge warehouse last year in Cavite which are also registered with DTI. We also have direct shipment to the Visayas handled by Speadstream Transport-Cebu with Makati Express Branch in Cebu which are also accredited with DTI.”

“We wish to remind OFWs to send their balikbayan boxes only through freight forwarding companies accredited by the DTI.  This is to ensure that they are not dealing with “fly by night” cargo companies who are usually the subject of complaints of missing or undelivered balikbayan boxes,” said Elnar.

Because of their good reputation and reliable and fast delivery services, Mr. Mendoza said that among the more than 110,000 recorded shippers in 2017, “we have around 60% repeat customers from various sectors such as professionals, hoteliers, skilled workers, seamen, domestic workers and even those working in the Philippine Embassy in Abu Dhabi and the Philippine Consulate in Dubai and Northern Emirates.”

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