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Gulftainer deploys new terminal operating system

Gulftainer has announced the successful implementation of a state-of-the-art Marine and Container Handling (MACH) Terminal Operating System (TOS), marking a major technology upgrade for the company.
The new TOS upgrade is set to significantly enhance Gulftainer’s operating processes and customer service function.
The new TOS upgrade is set to significantly enhance Gulftainer’s operating processes and customer service function.

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Gulftainer has announced the successful implementation of a state-of-the-art Marine and Container Handling (MACH) Terminal Operating System (TOS), marking a major technology upgrade for the company.

MACH is an advanced industry-proven software used by port operators across the world. The new TOS upgrade is set to significantly enhance Gulftainer’s operating processes and customer service function through optimising job orders, vehicle routing processes for container pick-up and delivery as well as the management of un-laden travel distances within the terminal.

The resulting efficiency of key operational processes will allow Gulftainer to boost terminal productivity, improve service quality, enabling the company to identify and solve problems before they occur.

Gulftainer is rolling out the MACH TOS across its terminals in the UAE in a phased manner in collaboration with Tata Consultancy Services (TCS). The first full implementation took place at Sharjah Container Terminal (SCT).

Almost 1000 employees and customers received end-user training and User Acceptance Training, with outstanding results being registered.

“TCS has significant experience working with port operators around the world to roll out this type of product and I am delighted to confirm that the MACH roll out at the Sharjah Container Terminal (SCT) has been the most successful implementation of any we’ve facilitated globally,” said K Raghunathan, head of the ports and cargo business at TCS India.

“With the implementation of MACH TOS, Gulftainer reiterates its continued commitment to improving its operational systems and enhancing customer experience,” added Flemming Dalgaard, CEO of Gulftainer. “This step is a key milestone in our information technology transformation strategy.”

MACH will play a crucial role in boosting overall performance, according to Steve Ogden, group port operations director at Gulftainer.

“The system will enhance efficiency and productivity while adding substantial value for our customers. Most importantly, container ships arriving at our ports will benefit from the considerable reduction in waiting times that comes with synchronised operations,” he said.

“We look forward to the roll-out of MACH at our Khorfakkan Container Terminal (KCT), where Super-User training is currently underway and commend our entire team at Gulftainer for their interest and effort at understanding how the new system can improve their areas of operation,” he added.
 

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