RSA Logistics wins Gulf Customer Experience Award
RSA Logistics received the Gulf Customer Experience Award for delivering outstanding customer experience through innovation and business impact at the Gulf Customer, Digital and Employee Experience Awards.
Ali Ibrahim, deputy director general at the Department of Economic Development in Dubai, presented the award to RSA Logistics at the event held on 18th January 2017 at Jumeirah Creekside Hotel.
RSA Logistics received the award for creating a high-value product through its on-site logistic services. Through this service the 3PL specialists deliver inventory visibility and accuracy at the sites of manufacturing and trading customers who own their own facilities.
The objective is to optimise the customers’ supply chains to achieve higher productivity and growth. This supports the UAE government’s vision for the manufacturing sector to raise its overall GDP contribution from 11 per cent to 25 per cent by 2025 – a move to balance out the market volatility caused by the oil and gas sector. RSA’s winning strategy for delivering effective on-site services is applying their expertise in people, process and technology across the sites.
The Gulf Customer Experience Awards celebrate and recognise the very best in customer, digital and employee experience across a broad spectrum of industry sectors and multiple categories.
The awards aim to support organisations and businesses as a vehicle for sharing best practice and for promoting continuous improvement, learning and personal development.
RSA Logistics was competing against the region's most prominent companies from diverse industries and was judged by a panel on the basis of business benefits delivered, innovation and creativity in solution development, effective implementation, customer engagement and management, and the resultant exceptional customer experience.
Abhishek Ajay Shah, co-founder and managing director, RSA Logistics said: “Having won the Gulf Customer experience award gives us added confidence in the delivery of our services, and reinforces the trust our customers place in us. We strive to continually augment our practices and provide seamless services to our customers to ensure the end results exceed their expectations. For this we give tremendous credit to our team who resolutely support our organisational goals.”