Aramex launches new app for UAE customers
Aramex has officially launched its new smartphone app to UAE customers, with plans to roll it out to customers across all markets the company operates in.
Customers in the UAE can now use the app to easily track and manage their shipments. The app offers six unique features making the overall customer service experience quicker, easier and more enjoyable.
This includes phone tracking, package visibility, in-app payment, delivery scheduling, live tracking and a courier rating system to asses overall satisfaction.
The use of the new Aramex app gives customers more power and control over paying for, tracking and receiving shipments, with instant access to updates available on their smartphones.
Nearly 73% of the UAE population used a smartphone this past year, according to research by Aramex, making it an ideal market for the app. This figure puts the UAE in the number one spot for mobile phone user penetration among countries in the Middle East and Africa.
“As we continue to move towards becoming a technology-based enterprise, we are innovating and adopting new technologies to make our last-mile delivery solutions more efficient and effective, and consequently grow and retain a loyal customer base,” said Hussein Wehbe, general manager of Aramex in the UAE.
“The app launch comes in line with our continuous efforts to simplify the parcel delivery process, and to give more power and control to the consumer when deciding on how and when they receive their package,” he added.
Following its launch in the UAE, the app will soon be available in other markets where Aramex operates, both regionally and globally. Saudi Arabia, Egypt, South Africa, India and Australia will be priority markets for introducing the app.