OSN supply chain awarded ISO 9001 from Bureau Veritas
OSN has partnered with Bureau Veritas, a global leader in inspection and certification, in order to be evaluated for conformity with ISO 9001 requirements for Quality Management Systems.
ISO 9001 is an international standard related to quality management, and provides a systematic approach to managing business processes. The certification shows OSN’s various clients, suppliers and business partners that we operate using efficient systems that will provide better customer satisfaction, and operational costs.
The process began in August 2015, and OSN supply chain teams in the UAE and KSA worked on completing a series of rigorous tests and processes, which included documenting supply chain procedures and developing ISO quality standard operating procedures (SOP), conducting training and quality awareness sessions for all team members, and two rounds of internal audits. The department also successfully passed two rounds of external audits in UAE & KSA by Bureau Veritas.
OSN is operationally present in seven countries across the Middle East and handling stock assets across eight OSN-operated warehouses, seven third-party warehouses, and hundreds of depots across the region; OSN’s supply chain department engages in procurement, inventory control, distribution, warehousing and refurbishment, and the ISO 9001 will gives the organization the quality systems that will provide the foundation to better customer satisfaction, optimizing operational cost, efficiency increase, and continual improvement.
The award brings new processes to OSN’s logistical process and means that going forward internal customer satisfaction surveys will be conducted at least twice a year, and external surveillance audits will be conducted yearly by Bureau Veritas. There are also future plans to widen the scope of the QMS to cover all OSN’s countries of operation.