European cabbies to put Abu Dhabi passengers 'at ease'

New recruits are intended to make passengers feel more comfortable, according to the director of the call centre and customer service at Centre for Regulation for Transport by Hire Cars (TransAD).
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Abu Dhabi has hired 100 Eastern European taxi drivers to help make passengers feel “more at ease”, a TransAD official has reportedly said.

“Previously, Pakistanis, Indians and Bangladeshi cabbies dominated the field but with the introduction of new drivers from Nepal, Uganda, Rwanda, Kenya, the Philippines, Nigeria, Tunis, Morocco and now 100 recruits from Eastern Europe, we hope that customers feel even more at ease using our services,” Yousuf Madani, director of the call centre and customer service at Centre for Regulation for Transport by Hire Cars (TransAD), told Gulf News.

The new recruits coincide with security cameras being installed in taxis in the capital, with a plan for every car to be fitted by 2016.

“This allows our employees to issue violations to taxi drivers who, for example, refuse to stop for a passenger, or stop illegally on the side of the road,” Madani said.

Passengers also will be monitored via the cameras and drivers can press an emergency button to notify the TransAD control room if a passenger refuses to pay their fare.

Drivers also are being encouraged to file cases against unruly passengers or anyone that mistreats them during the journey.

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