App to report road faults popular with Dubai commuters

More than 400 reports were logged in just over a year.
Road safety, RTA, NEWS


Dubai's Roads and Transport Authority (RTA) has revealed that 438 faults were reported by road users over a 14 month period recently, according to Emirates 24/7.

The comments were made between March 2013 and May 2014 using Madinati, a smart app that allows members of the public to log any damage to Dubai's roads as and when they see it.

Once downloaded onto a smartphone, people can use the app, launched in March 2013, to send images of the problem, such as a broken traffic light, damanged signage or blocked parking space to the RTA.

Madinati also automatically detects the geographical sitemap of the  location, which the RTA has said helps to speed up the process of fixing the fault. 

"Non-functioning traffic lights and damaged signboards are the most common reports we receive," confirmed Ahmed Mahboob, director of customer service at the RTA. "These are also the issues we respond to with priority.

"We have hit a number of objectives highlighted by saving the time and effort of inspectors who carry out periodic site inspection visits to spot any damage or risks on the right-of-way and accordingly intimate the competent body to take appropriate action."The RTA annually honours community members whose suggestions or complaints make a difference to road safety.

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