Courier leaves parcel on 20ft roof with "Sorry" note

Customer finds parcel dangling from his roof after bungled delivery.
Courier, Delivery, Parcel, Post, NEWS


A customer in the UK has tweeted his surprise at returning home to find a parcel had been left by a delivery firm on the roof of his house, reports UK daily newspaper The Mirror.

Courier firm myHermes had left a delivery card with the package reading ‘Stuck on roof, sorry!’

Unhappy customer Benjamin Ward, 34, of Hove, East Sussex, tweeted a picture of the parcel with: ‘Thanks @myhermes for delivering my parcel so it’s 20ft high stuck to the roof! Great care taken!’

His tweet immediately went viral and has since been retweeted 3,000 times and favourited by over 1,300 social media users.

Ward said he needed a ladder to retrive the parcel, which contained clothes he odered for his son, and guessed the delivery person was "trying to throw it over the house".

Soon after sending his tweet, the fim got in touch to apoligise and recfity the error in judgement.

An employee tweeted Benjamin: ‘Please accept our sincere apologies for the inconvenience this has caused. I can confirm we’re speaking with our field team now. This is unacceptable and we’re on it. Again, we do offer our apologies’.

A different employee later added: ‘Benjamin, we have confirmation that your local courier is currently on his way back to your address with a ladder to retrieve your parcel I would like to apologise once again for the inconvenience this has caused you’.

As promised, the courier returned with a ladder to retrieve the parcel from the gutter.

Ward told The Mirror: “They sent him back to get it down with a ladder and say sorry. It was super awkward. It was more funny than anything else, so I don’t really want to make a big deal of it.”

He added that he felt “horrendously awkward" at the possibility the employee could lose his job.

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